I See Solutions, LLC. | www.iseesolutions.online

Owner, Graphics, Web Designer & Photographer | +15 years

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• Custom graphic designs, web designs and portrait photography

• Branding and promo packages

• Vision & Idea Consulting

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Virginia Hospital Center | Arlington, VA

Patient Care Representative – Surgical Scheduler | December 2022 - Present

 

Schedules surgical procedures while ensuring patients are properly scheduled for diagnostic testing and referrals as requested by physicians. Maintain accurate and timely electronic and verbal communication with physicians, patients, the OR staff, and procedure teams.

 

• Verifies physician orders for accuracy and include all corresponding procedure and diagnosis codes

• Schedules and manages major and minor obstetric and gynecologic procedures for 14+ providers, including joint cases with other specialties

• Schedules patients’ appointment for in-office and OR procedures as well as pre-op & post-op appointments

• Completes requests for patients’ medical clearances for surgery, FMLA and forms for work restrictions

• Ensures that all required equipment and interpreters are requested and available for procedures

 

 

DeBrady Medical Associates | Philadelphia, PA 

Medical Office Manager | December 2017 – October 2022 

 

Practice Manager with eight years of demonstrated professional experience in integrating medical, mental health, and community-based resourcing to improve organization and client outcomes. Experienced in optimizing productivity, efficiency, and quality service across various environments.

 

• Oversaw day-to-day operations and clinical staff, and developed policies and procedures for effective practice management

• Engaged 150+ patients monthly, serving as patient liaison to resolve all performance or administrative issues

• Collaborated with clinical staff to develop and assess business strategies and leveraged patient feedback to improve overall practice performance, evidenced by an increase of 70 to 85% in patient satisfaction ratings 

• Conducted 20+ patient registrations every month, troubleshot 50+ needs, and performed liaison services for 50+ patients with in-and-out of network providers and insurance companies

• Promoted within 6 months of hire from front office representative to office manager assisting the physician with managing staff and elevating operational flow

 

 

Black Doctors Covid Consortium | Philadelphia, PA

Billing Claims Specialist | June 2020 - August 2021

 

Reviewed medical insurance claims and ensured accurate reimbursement for assigned claims by preparing and submitting medical claims to the appropriate responsible parties, following up on claims processing, investigating rejected/denied claims and making necessary corrections or taking additional actions (i.e., appeals) for resolution.

 

• Reviewed 10,000+ patient claims, ensuring accuracy and resolved errors including diagnosis codes, charges, and insurance information

• Handled inbound and outbound calls to rectify customer and provider issues

• Implemented improvements in manual and electronic billing procedures

• Identified correct CPT and ICD-10 codes for proper CMS and commercial insurances

• Corresponded with external vendors to provide inventory for patient services at mobile service sites, including transportation of specimens and vaccines

 

 

Temple University School of Social Work – Social Services Annex

Philadelphia, PA 

Graduate Student Intern | January 2019 - May 2020

 

Collaborated with graduate team to research, design and implement a program dedicated to empowering self-identified students in need of social and academic services impacting their ability to complete their degree.  Personally designed and developed evidence-based programs and services to increase on-campus and online engagement, as well as access to overall wellness and mental health resources regardless of location.

 

• Researched 10+ emerging trends and outcomes of college-based virtual programs to address insecurities while transitioning from classroom to complete online instruction during COVID-19

• Conducted personal interviews with students and directly connected them with partnering providers

• Improved program engagement by 50 to 75% and utilization of services by 100% by responding to student feedback on how to improve student engagement for individual services and programs

• Implemented a QR-code linked registration for check-in, and feedback surveys; retrieved and analyzed the data, prepared the report, presented to the program supervisor and Director of the School of Social Work, and developed a strategic plan that was implemented to increase student engagement and university funding of the program

• Developed a handbook for new staff and a manual consisting of community resources, established partnerships, student engagement strategies, templates for instructional programming, and guides to maintain current programs, inventory, and marketing materials.

 

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