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MSW Clinical & Macro | Human Services Management | Patient Navigator

Multi-skilled Medical Office Manager and Social Worker accomplished in Management, Patient Navigation Services, and Administration

Phone: 215-767-7533

Photo of Oneita DeBrady


  • MSW with clinical & macro training, 2020

  • Human Services Management Certification, 2020

  • Graduate research at Temple University College of Public Health exploring personal biases and vulnerabilities of service providers across multiple professions

  • Graduate evidence-based program design, development, and management

  • Social Work Patient Navigator

  • Medical practice manager with over 5 years of experience with previous BLS/CPR training

  • Previous Supply Planners and Tailored Vendor Logistics Specialist (TVLS) student trainee, DSCP MRO contracts



I See Solutions, LLC. |

Owner, Graphics, Web Designer & Photographer | +15 years

  • Custom graphic designs, web designs and portrait photography

  • Branding and promo packages

  • Vision & Idea Consulting


Virginia Hospital Center | Arlington, VA

Patient Care Representative – Surgical Scheduler | December 2022 - Present


Schedules surgical procedures while ensuring patients are properly scheduled for diagnostic testing and referrals as requested by physicians. Maintain accurate and timely electronic and verbal communication with physicians, patients, the OR staff, and procedure teams.


  • Verifies physician orders for accuracy and include all corresponding procedure and diagnosis codes

  • Schedules and manages major and minor obstetric and gynecologic procedures for 14+ providers, including joint cases with other specialties

  • Schedules patients’ appointment for in-office and OR procedures as well as pre-op & post-op appointments

  • Completes requests for patients’ medical clearances for surgery, FMLA and forms for work restrictions

  • Ensures that all required equipment and interpreters are requested and available for procedures



DeBrady Medical Associates | Philadelphia, PA 

Medical Office Manager | December 2017 – October 2022 


Practice Manager with eight years of demonstrated professional experience in integrating medical, mental health, and community-based resourcing to improve organization and client outcomes. Experienced in optimizing productivity, efficiency, and quality service across various environments.


  • Oversaw day-to-day operations and clinical staff, and developed policies and procedures for effective practice management

  • Engaged 150+ patients monthly, serving as patient liaison to resolve all performance or administrative issues

  • Collaborated with clinical staff to develop and assess business strategies and leveraged patient feedback to improve overall practice performance, evidenced by an increase of 70 to 85% in patient satisfaction ratings 

  • Conducted 20+ patient registrations every month, troubleshot 50+ needs, and performed liaison services for 50+ patients with in-and-out of network providers and insurance companies

  • Promoted within 6 months of hire from front office representative to office manager assisting the physician with managing staff and elevating operational flow



Black Doctors Covid Consortium | Philadelphia, PA

Billing Claims Specialist | June 2020 - August 2021


Reviewed medical insurance claims and ensured accurate reimbursement for assigned claims by preparing and submitting medical claims to the appropriate responsible parties, following up on claims processing, investigating rejected/denied claims and making necessary corrections or taking additional actions (i.e., appeals) for resolution.


  • Reviewed 10,000+ patient claims, ensuring accuracy and resolved errors including diagnosis codes, charges, and insurance information

  • Handled inbound and outbound calls to rectify customer and provider issues

  • Implemented improvements in manual and electronic billing procedures

  • Identified correct CPT and ICD-10 codes for proper CMS and commercial insurances

  • Corresponded with external vendors to provide inventory for patient services at mobile service sites, including transportation of specimens and vaccines



Temple University School of Social Work – Social Services Annex

Philadelphia, PA 

Graduate Student Intern | January 2019 - May 2020


Collaborated with graduate team to research, design and implement a program dedicated to empowering self-identified students in need of social and academic services impacting their ability to complete their degree.  Personally designed and developed evidence-based programs and services to increase on-campus and online engagement, as well as access to overall wellness and mental health resources regardless of location.


  • Researched 10+ emerging trends and outcomes of college-based virtual programs to address insecurities while transitioning from classroom to complete online instruction during COVID-19

  • Conducted personal interviews with students and directly connected them with partnering providers

  • Improved program engagement by 50 to 75% and utilization of services by 100% by responding to student feedback on how to improve student engagement for individual services and programs

  • Implemented a QR-code linked registration for check-in, and feedback surveys; retrieved and analyzed the data, prepared the report, presented to the program supervisor and Director of the School of Social Work, and developed a strategic plan that was implemented to increase student engagement and university funding of the program

  • Developed a handbook for new staff and a manual consisting of community resources, established partnerships, student engagement strategies, templates for instructional programming, and guides to maintain current programs, inventory, and marketing materials.


Jefferson University Inter-Professional Student Hotspotting Learning Collaborative | Philadelphia, PA

Patient Navigator | September 2019 - March 2020


Collaborated with team of 10+ interprofessional students and providers to engage patients with patterns of extreme healthcare utilization and poor healthcare outcomes, assisting them with addressing complex needs, including chronic illness, addiction, and homelessness. 


  • Medical Social Work Patient Navigator who served as the point-of-contact with the patient who overutilized the ER for primary care services and agreed to partner with the program

  • Conducted 10+ bi-weekly interviews and documented current health and wellness status, determinants of health, as well as satisfaction with our services

  • Liaised with patient and healthcare providers to effectively restore patient-provider communication and trust, interpret medical terminology, gain access to improved healthcare, transportation and more 

  • Linked member with appropriate resources which led to +50% decrease in usage of ER/ambulatory services

  • Developed a genuine connection with the patient who requested our team stay on at the completion of the program



Temple University College of Public Health

Philadelphia, PA

Graduate Research Assistant | February 2019 - December 2019


Completed research regarding the critical reflection of self in the field and awareness of client vulnerabilities while in their homes or places of refuge. Implemented 360° panoramic camera technology to explore personal biases and vulnerabilities of service providers as well as the presence or absence of empathy when providing home-based services.


  • Researched and reviewed published literature on understanding the impact of personal biases of service providers in direct service professions

  • Helped to develop project methodology that would translate beyond social work providers

  • Collected, entered, and analyzed qualitative and quantitative data

  • Prepared reports and presented preliminary findings at University’s Research Day, highlighting "The Use of Critical Reflection Framework and Technology to Assess Social Determinants of Health" with team of 5 students and faculty


Serenity Safe Haven Outpatient Clinic

Philadelphia, PA

Graduate Intern Counselor | August 2018 - December 2018


Performed supervised individual and family counseling, crisis intervention, case management, and consultation/outreach. Provided psychological assessments, intakes, and appropriate referrals. 


  • Conducted initial evaluation and ongoing assessments to help patients develop measurable treatment goals and guided clients in developing skills and strategies for dealing with self-identified areas of distress

  • Utilized culturally appropriate, strengths- and evidence-based therapies to conduct treatments including CBT, solution-focused, and systems modalities

  • Maintained clinical documentation and case files using ICANotes Behavioral Health EHR software

  • Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations

  • Provided comprehensive case management services, creating treatment plans, and connecting 30+ clients to appropriate resources, and offered counseling to 10+ clients weekly 



Commonwealth of Pennsylvania

Philadelphia, PA

Income Maintenance Caseworker | May 2016 - August 2017

Clerk Typist II | November 2015 – May 2016


IMCW – reviewed and processed incoming applications for initial and ongoing public benefits including Supplemental Nutrition Assistance Program (SNAP, or "food stamps"), Temporary Assistance for Needy Families (TANF, or "cash assistance") and various types of Medical Assistance. This involved regular face-to-face interaction with applicants and district staff as well as processing incoming paper and electronic applications.  


Clerk Typist II- interacted with the public daily and provided clerical support vital to the processing of public benefits; regularly provided guidance to the public about how to apply for benefits in-person and over the phone, performed office functions such as scanning/indexing and delivering documents as well as data entry.  


  • Interviewed applicants, explaining available benefits, and determining eligibility for public assistance, incorporating the language line for non-English speakers 

  • Operated computer and imaging equipment to retrieve and enter data into electronic case records, and reviewed records to resolve 100% of errors and issues with minimal oversight

  • Relied upon interaction and customer service acumen in communicating over the phone and in person, addressing 200+ queries and concerns with professionalism and timeliness

Volunteer Experience

Missions Trip

Guadalajara, Mexico

Summer 2018

  • Provided aid and resources to families and children in the inner cities, mountains, and indigenous communities on the outskirts

  • Donated three laptops for the computer lab in the home for orphans

  • Conducted bible camps with meals with the indigenous children in the mountains and Purepecha villages


Project Open Arms Outreach – Care Package Give Away

Philadelphia, PA

Winter 2018

  • Organized Project Open Arms Outreach, the team, and oversaw the delivery of care packages and person-centered connections with individuals and families who lived in tent communities in Philadelphia

  • Visited with displaced people in Kensington to establish relationships and determine their needs, many whom experienced addiction

  • Partnered with a local ministry who already served that population to deliver meals and care packages, as well as spend quality time with those who desired


Social Service Initiatives

East Coast Cities in the US


  • Assisted with the development and sourcing of food pantries and clothes closets throughout Philadelphia and surrounding cities, and served with the teams at various sites

  • Organized various events and social service programs to empower individuals and families across the US to improve health, public health and social conditions issues experienced by people of various cultures, ethnicities, and citizenship statuses

  • Visited families with children and youth in their homes, health, and mental health facilities, as well as detention centers to offer direct support and liaison with providers to improve rehabilitation outcomes when possible

“a jack of all trades is a master of none, but oftentimes better than a master of one.”


Master of Social Work

Temple University School of Social Work, 2020

Macro Practice with Organizations, Communities & Policy Arenas

Clinical Practice in Urban Communities

Human Services Management Certification

Temple University School of Social Work, 2020

Leadership and administration of any of the wide variety of organizations that provide support services for people and communities.

Bachelor of Arts in Social Relations

Cheyney University of Pennsylvania, 2000

It combines courses from a variety of disciplines, including sociology, psychology, social work, history and women’s and gender studies.

Core Skills


(including Motivational Interviewing, Public Speaking)


Leadership and Administration

Planning and Development

Program and Project Management



Time Management

Documentation Review



Policies and Procedures

Medical Terminology


Microsoft Office Suite

Word, Publisher, Excel, Outlook, PowerPoint

Adobe Creative Suite

Photoshop, Illustrator, Acrobat


Relationship Building, Teamwork and Collaboration

Research and Analysis

Social Work and Counseling

Behavioral Health & Clinical, Therapy

Medical Social Work, Patient Navigator

Macro Social Work

Evidence-Based Program Design & Development

Research & Program Analysis

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